Mystic Coast & Country Travel Industry Association Presents Marketing Matters
Featuring Customer Service Expert Krista Rahe
Tuesday, October 16th, 8:00am
Great customer service goes beyond the front line staff. How do managers find the right employees through the hiring process, train them to meet the company's customer service vision, measure their performance, and adequately provide them with feedback and rewards? Customer service expert Krista Rahe of Rahe Hospitality Services will map out the systems and strategies that work in successful destinations and properties of all sizes at Marketing Matters on Tuesday, October 16 from 8:00 - 9:30am at the Inn at Mystic Resort. "You all know what great customer service looks like," Rahe says, "What do we do to turn this into a culture, not just a request of our front line?" Krista Rahe has worked in the travel/hospitality industry since 1983 and has been involved in teaching and training for sixteen years. Her career spans a wide number of experiences in travel and hospitality including service as Director of Travel Industry Sales at the Denver Metro Convention and Visitors Bureau, director of World Bridge, a cross cultural training program designed to help those involved with international clients and guests, and she also helped prepare destinations for high profile events such as the 2002 Salt Lake Winter Olympics, the G-8 Economic Summits and the Seattle World Trade Organization Conference. Marketing Matters is generously sponsored by Coca-Cola of Southeastern New England, Inc.
To attend, please RSVP to Cindy at (860) 536-1205 or assistant@mycoast.com. The event is $15 for members and $25 for non-members. A full breakfast will be served.